We aim to give every client an excellent service. If something has gone wrong, we want to hear about it so we can put it right.
How to complain
You can complain by phone on 028 9046 0006, by email to david@mcdowellfs.co.uk, or in writing to McDowell Financial Services Ltd, 20 Grey Point, Helen’s Bay, Bangor, BT19 1LE.
What happens next
- We’ll acknowledge your complaint promptly and tell you who is dealing with it.
- We’ll investigate fairly and keep you updated.
- We’ll send you our final response in writing within eight weeks of receiving your complaint. If we can’t do so, we’ll write to explain why and tell you when we expect to respond.
The Financial Ombudsman Service
If you’re not satisfied with our final response, or we haven’t sent one within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge. You must normally do so within six months of our final response.
Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 0800 023 4567
Website: financial-ombudsman.org.uk